BOOKING, CANCELATION AND REFUND POLICIES

KERN RIVER FLY FISHING GUIDE SERVICE

Prior to 120 days before your *reservation(s) date, 100% of your reservation/booking fees are refundable. Within 60-120 days prior to your reservation(s), a 50% cancellation fee is required. Within 60 days of your reservation(s), your reservation/booking fees are NON-REFUNDABLE.

A reservation(s) is considered confirmed when all required fees are paid and a written reservation confirmation has been sent to the client/customer.


RESCHEDULING POLICY:

In the event of a client/customer rescheduling a reservation(s), a written request must be submitted to kim@kernriverflyfishing.com within 21 days of the reservation(s) AND approved by Kern River Fly Fishing, Inc. and/or its affiliates. Upon initial approval, the payment of $100 rescheduling fee must be received in order to finalize your request.

CANCELLED OR RESCHEDULED RESERVATION(S):

Kern River Fly Fishing, Inc. and its affiliates reserve the right to cancel or reschedule a reservation(s) due to unforeseen circumstances, severe weather or other uncontrollable environmental circumstances that make the reservation unsafe to continue. The client/customer will be contacted prior to 48 hours before their reservation(s) via phone call and/or written form of communication regarding the cancellation and/or rescheduled reservation(s).


NO REFUNDS WILL BE MADE DUE TO UNFORESEEN CIRCUMSTANCES, WEATHER AND UNCONTROLLABLE ENVIRONMENTAL CONDITIONS. A reservation credit, or partial credit, can be issued for a reservation that has been cancelled or rescheduled within 48 hours of start date due to unforeseen circumstances, weather or uncontrollable environmental conditions. This decision is solely at the discretion of Kern River Fly Fishing, Inc. and its affiliates.  

NOTE: Reservation credits are in-house credits that can be used on any similarly priced scheduled reservation within one year of date of issue. No extensions will be issued beyond the one-year expiration date. Weather credits cannot be used on, and are not issued for retail purchases.


Kern River Fly Fishing, Inc. and its affiliates are not responsible for any travel costs associated with cancelled and/or rescheduled reservation(s).


*Reservation – the use of or reference to “reservation(s)” by Kern River Fly Fishing, Inc. & its affiliates shall encompass all services offered such as: guide trip(s), class(es), clinic(s), package(s), camp(s), school(s), outing(s), session(s), instructional class(es), float trip(s), adventure(s), presentation(s), seminar(s), consulting, and/or program(s).

If you feel your guide worked hard and you learned more about fly fishing, a tip is customary.


In accordance with Federal law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, disability, and reprisal or retaliation for prior civil rights activity.


(Not all prohibited bases apply to all programs.)


Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible State or local Agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information is also available in languages other than English.


To file a complaint alleging discrimination, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office or write a letter addressed to USDA and provided in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (a) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (b) fax: (202) 690-7442; or (c) email: program.intake@usda.gov.”


“USDA is an equal opportunity provider, employer, and lender.”